Description :Manning the Unclaimed Property Hotline The first contact and the liaison between Unclaimed Property and its current and potential clients. This position takes ownership for effectively solving customer issues, complaints and inquiries.Specific duties include:Managing inbound calls in a timely mannerFollowing call CENTER “scripts” when handling different topicsIdentifying customers’ needs, clarify information, research every issue and providing solutions Document Control Retrieving, classifying and organizing forms and correspondence, specific tasks include:Sign for incoming registered or certified mailSort and Distribute mailProduce digital copies of documents for retention purposesKeep records of incoming packagesCollect and prepare correspondence to be mailedCorrect and forward misdirected mailArrange for express delivery when needed Data Entry Quickly and accurately capturing information Transfer data from paper formats into computer files or database systemsType in data provided directly from customersVerify data by comparing it to source documentsUpdate existing dataRetrieve data from the database or electronic files as requestedSort and organize paperwork after entering data to ensure it is not lostSkills RequiredManning the Unclaimed Property Hotline Document Control Data EntryExperience Required2 years of combined Office, Data Entry, and TelephoneEducation Required - High School Diploma or EquivalentNote :Hybrid8:00 AM - 5.00 PMEstimated Regular Hours/Week 40.00VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
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