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Unclaimed Property Specialist

Phoenix, AZ

5.0 Months

Full-Time $17-$22/hr

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Posted: Jun 10, 2026

Ref: RKCAPA510

Position Overview

Project go from July until the end November and will happen in two phases:
Phase 1: Receiving emails and entering data into the unclaimed property system.
Phase 2: Answering inbound calls from customers.

Manning the Unclaimed Property Hotline
The first contact and the liaison between Unclaimed Property and its current and potential clients. This position takes ownership for effectively solving customer issues, complaints and inquiries.
Specific duties include:
Managing inbound calls in a timely manner
Following call CENTER “scripts” when handling different topics
Identifying customers’ needs, clarify information, research every issue and providing solutions

Document Control
Retrieving, classifying and organizing forms and correspondence, specific tasks include:
Sign for incoming registered for certified mail
Sort and Distribute mail
Produce digital copies of documents for retention purposes
Keep records of incoming packages
Collect and prepare correspondence to be mailed
Correct and forward misdirected mail
Arrange for express delivery when needed

Data Entry
Quickly and accurately capturing information, specific tasks include:
Transfer data from paper formats into computer files or database systems
Type in data provided directly from customers
Verify data by comparing it to source documents
Update existing data
Retrieve data from the database or electronic files as requested
Sort and organize paperwork after entering data to ensure it is not lost

Required Skills
Record Keeping
Data Entry
Customer Service Skills
Phone Experience

Preferred Skills:
High school diploma or equivalent

Notes:
Hybrid Position - candidate will be required to work in office as needed.
8:00 AM - 5:00 PM

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Trusted by 100+ Fortune 500 Companies

Competitive Benefits

Your well-being Matters

Health & Future Fully Covered

At VIVA, employee well-being is paramount. Our comprehensive benefits package ensures your health, financial security, and quality of life are always prioritized.

Health Insurance

VIVA provides employees access to a comprehensive group health insurance plan (Medical, Dental, Vision, Basic Life, Term Life, and Accidental Death) through our flexible PPO plan-allowing you the freedom to choose healthcare providers.

401(k) Retirement Planning

Plan securely for your future with automatic payroll deductions into a tax-advantaged 401(k) retirement plan, including employer-matching contributions for eligible employees.

Performance Bonuses & Referrals

Earn performance-based bonuses and generous referral incentives of up to $500 when recommending talented candidates who become part of the VIVA family.

Biweekly Direct Deposit

Enjoy timely and convenient payroll with biweekly direct deposit to your chosen financial institution. Biweekly Direct Deposit

VIVA Perks Program

Access exclusive employee discounts and savings on electronics, travel, groceries, apparel, and more through our dedicated VIVA Perks Program.

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