Description:Position OverviewAs an IT User Support Specialist, the primary responsibility is to provide exceptional technical assistance to end-users, ensuring their IT-related issues are resolved promptly and efficiently. Handling a variety of tasks, including troubleshooting hardware and software problems, and guiding users through system setups. The User Support Specialist role requires strong communication skills to effectively understand and address user concerns, as well as a solid technical background to diagnose and resolve issues.Key ResponsibilitiesDiagnose and resolve hardware, and software issues.Assist users with technical problems via phone, email, or Microsoft Teams.Perform regular updates and maintenance on computer systems.Install and configure operating system and software applications.Set up and maintain hardware, including computers, printers, and peripherals.Create and update technical documentation and user guides.Track and manage support tickets, ensuring timely resolution.Provide training to users on new systems and software.Escalate complex issues to higher-level support or specialized teams.QualificationsAssociate degree in computer science or an IT related field from an appropriately accredited institution and three years of experience in the information technology field related to the position’s role; orHigh School or General Educational Development (GED) diploma and 1-5 years of experience in the information technology field related to the position’s role; or an equivalent combination of education and experience.Required / Desired SkillsSkill Required / Desired Amount of ExperienceDiagnose and resolve hardware, and software issues. Required 3 YearsAssist users with technical problems via phone, email, or Microsoft Teams. Required 3 YearsPerform regular updates and maintenance on computer systems. Required 3 YearsInstall and configure operating system and software applications. Required 3 YearsSet up and maintain hardware, including computers, printers, and peripherals. Required 3 YearsCreate and update technical documentation and user guides. Required 3 YearsTrack and manage support tickets, ensuring timely resolution. Required 3 YearsProvide training to users on new systems and software Required 3 YearsEscalate complex issues to higher-level support or specialized teams. Required 3 YearsHigh School or General Educational Development (GED) diploma and 1-5 years of experience in the information technology field related to the position Required 3 YearsNotes:Onsite VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:Position OverviewAs an IT User Support Specialist, the primary responsibility is to provide exceptional technical assistance to end-users, ensuring their IT-related issues are resolved promptly and efficiently. Handling a variety of tasks, including troubleshooting hardware and software problems, and guiding users through system setups. The User Support Specialist role requires strong communication skills to effectively understand and address user concerns, as well as a solid technical background to diagnose and resolve issues.Key ResponsibilitiesDiagnose and resolve hardware, and software issues.Assist users with technical problems via phone, email, or Microsoft Teams.Perform regular updates and maintenance on computer systems.Install and configure operating system and software applications.Set up and maintain hardware, including computers, printers, and peripherals.Create and update technical documentation and user guides.Track and manage support tickets, ensuring timely resolution.Provide training to users on new systems and software.Escalate complex issues to higher-level support or specialized teams.QualificationsAssociate degree in computer science or an IT related field from an appropriately accredited institution and three years of experience in the information technology field related to the position’s role; orHigh School or General Educational Development (GED) diploma and 1-5 years of experience in the information technology field related to the position’s role; or an equivalent combination of education and experience.Required / Desired SkillsSkill Required / Desired Amount of ExperienceDiagnose and resolve hardware, and software issues. Required 3 YearsAssist users with technical problems via phone, email, or Microsoft Teams. Required 3 YearsPerform regular updates and maintenance on computer systems. Required 3 YearsInstall and configure operating system and software applications. Required 3 YearsSet up and maintain hardware, including computers, printers, and peripherals. Required 3 YearsCreate and update technical documentation and user guides. Required 3 YearsTrack and manage support tickets, ensuring timely resolution. Required 3 YearsProvide training to users on new systems and software Required 3 YearsEscalate complex issues to higher-level support or specialized teams. Required 3 YearsHigh School or General Educational Development (GED) diploma and 1-5 years of experience in the information technology field related to the position Required 3 YearsNotes:Onsite
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