UX Designer

UX Designer

Job Description

The client is seeking one full-time UX Designer resource who will be part of the Fare Collection System Upgrade project which is a large-scale, high-profile initiative supporting client's core business operations. The resource will be involved in designing public-facing websites and robust back-office functionalities within tight timelines in an Agile manner collaborating with the Product engineering team.

Sample Tasks
Lead user research activities, including interviews and usability testing, to gather insights and inform design direction for an IT team.
Design intuitive and accessible interfaces and workflows across digital platforms, ensuring consistency with design standards and project requirements.
Develop wireframes, high-fidelity mockups, and interactive prototypes to communicate design concepts and interaction flows effectively.
Collaborate closely with product owners, developers, and other stakeholders using Agile methodologies to iteratively refine designs and incorporate feedback.
Ensure all deliverables comply with brand standards, accessibility guidelines, and universal design principles to provide an inclusive user experience.
Present design concepts clearly to stakeholders and supply comprehensive documentation for smooth project handoffs and implementation/continuous improvement by development teams.
Conduct 8–10 user interviews and 2–3 usability testing sessions per 2-week sprint to identify pain points and validate design assumptions.
Design 20+ key interface screens and workflows for a core application module, adhering to WCAG 2.1 AA accessibility standards.
Produce low-fidelity wireframes, high-fidelity mockups, and interactive prototypes (Mac laptop familiarity needed) for stakeholder review within 2-week iterations.
Participate in daily stand-ups and sprint reviews with product owners and developers to incorporate feedback and refine design artifacts.
Audit and update existing screens for brand consistency and inclusive design principles, providing rationale documentation.
Present bi-weekly design reviews to 10+ stakeholders and hand off finalized prototypes with annotated specs for development implementation
Knowledge transfer

Sample Deliverables
User Research Reports: Comprehensive summaries of findings from interviews, surveys, and usability testing sessions (delivered bi-weekly or per sprint).
Wireframes and Mockups: Low- and high-fidelity designs for key interfaces and workflows (delivered iteratively within 2-week sprints).
Interactive Prototypes: Clickable prototypes built in standard tools, including interaction flows and annotations (delivered at sprint end).
Design Documentation: Style guides, component libraries, and handoff specs ensuring accessibility (WCAG 2.1 AA) and brand compliance (delivered per project milestone).
Stakeholder Presentation Materials: Slide decks and demo sessions for design reviews (bi-weekly).
Weekly Status Reports: Progress updates on tasks, risks, and next steps (submitted every 2 weeks).

Minimum Qualifications
Five (5) years’ experience in User Experience (UX) designs of web-based applications
Four (4) years’ experience designing compliant webpages per accessibility standards WCAG 2.1 Level AA or higher
Five (5) years’ experience creating wireframes, protypes, and mockups
Three (3) years’ experience in information architecture and design
Two (2) years’ experience in user experience design in an agile development environment

Desired Skills
Bachelor's degree in UX Design, Human–Computer Interaction, or Graphic Design
Demonstrated experience applying accessibility and inclusive design best practices
User research and persona development experience
Usability testing and analysis experience
Data analysis and use of metrics experience
Responsive and adaptive design experience
Visual and UI design experience
Design principles and aesthetics experience
Universal design principles experience
Demonstrated experience managing projects, including demonstration of time management and organization skills
Experience with mobile app UI/UX for ticketing or payment systems
Familiarity with transit fare structures, ticket vending machines, and validation devices
Basic understanding of front-end technologies (HTML, CSS, JavaScript, Blazor) to facilitate development collaboration
Exposure to data-driven design using analytics related to transit user behavior
Adaptability and willingness to learn new technology & tools
Empathy for users and user-centric thinking
Critical thinking and creative problem solving
UX certifications or training in accessibility standards and Agile methodologies
Experience working in Figma

Notes:
Hybrid of on-site and remote work.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.