UX Researcher

UX Researcher

Job Description

2 days a week in office

Description:

We are seeking a UX Researcher with strong experience supporting enterprise platforms and internal tools. This role focuses on understanding and improving complex, workflow-driven systems used by internal teams and business partners across the organization.

The ideal candidate brings deep experience conducting research in operational, data-heavy, and process-oriented environments, and is skilled at translating complex business needs, rules, and workflows into clear, actionable insights that inform product and design decisions.
This role requires close collaboration with product managers, designers, engineers, and business stakeholders, as well as comfort operating in ambiguous problem spaces. The researcher should be hands-on, methodologically strong, and capable of owning research from discovery through delivery.

Overview

As a UX Researcher on an Enterprise Product team, you will shape understanding of user needs, workflows, and pain points for business-critical systems that support operational execution, decision-making, and internal productivity.
You will plan and execute qualitative and quantitative research to inform product strategy, UX direction, and design decisions. Your work will span exploratory research, generative discovery, evaluative testing, and insight synthesis, helping teams make confident decisions in complex domains.
This role blends strong research craft with systems thinking, enabling you to uncover insights that scale across teams, workflows, and use cases while remaining grounded in human needs and real-world constraints.

Key Responsibilities

Lead and execute end-to-end UX research across discovery, concept validation, and evaluative phases for enterprise products
Partner closely with product managers, designers, engineers, and business stakeholders to define research questions and aligning to product and business outcomes
Clear objectives, parameters, constraints, etc. Aligning to any relevant KPI's, outcomes that the business / product team is working towards / measuring.
Conduct qualitative and quantitative research using methods such as interviews, contextual inquiry, journey mapping, usability testing, surveys, and data analysis
Investigate complex workflows, business processes, and operational systems to uncover user needs, pain points, and opportunities
Synthesize research findings into clear, actionable insights, frameworks, and narratives that inform product and design decisions
Advocate for user-centered decision-making within product teams, balancing user needs with business and technical constraints
Navigate ambiguity and evolving problem spaces, delivering research impact in fast-moving, iterative environments
Contribute to a culture of evidence-based, human-centered practice across UX, product, and engineering teams

Required Qualifications

4+ years of experience as a UX Researcher supporting enterprise software, internal tools, or B2B platforms
Strong experience researching complex workflows, data-rich interfaces, and process-driven systems
Proficiency in a range of qualitative and quantitative research methods and when to apply them
Proven ability to collaborate effectively with designers, product managers, engineers, and business stakeholders
Strong portfolio or case studies demonstrating enterprise research work, problem framing, clear insights communication, and impact on product decisions
Ability to work independently as a contractor, deliver high-quality research outcomes with minimal supervision, and escalate to manager when needed
Strong communication skills, with the ability to clearly articulate insights, implications, and trade-offs

Preferred Qualifications

Experience researching systems that support store operations, supply chain, finance, HR, or other enterprise domains
Strong skills in research synthesis, sensemaking, and storytelling for cross-functional audiences
Experience working in agile or iterative product development environments

TECHNICAL SKILLS
Must Have

4+ years of experience as a UX Researcher supporting enterprise software, internal tools, or B2B platforms Strong experience researching complex workflows, data-rich interfaces, and process-driven systems Proficiency in a range of qualitative and quantitative research methods and when to apply them Proven ability to collaborate effectively with designers, product managers, engineers, and business stakeholders Strong portfolio or case studies demonstrating enterprise research work, problem framing, and impact on product decisions Ability to work independently as a contractor and deliver high-quality research outcomes with minimal supervision

Nice To Have

Experience researching systems that support store operations, supply chain, finance, HR, or other enterprise domains Strong skills in research synthesis, sensemaking, and storytelling for cross-functional audiences Experience working in agile or iterative product development environments Experience working with distributed teams



Notes:
Local Candidate with a Hybrid Schedule

2 days a week in office

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status