Surveillance OperatorIdeal Candidate ProfileSuccessful candidates often come from call center, dispatch, surveillance monitoring, loss prevention, gaming, or other fast-paced operational environments that require strong multitasking, attention to detail, and quick decision-making skills.Position OverviewOur client is seeking dependable, detail-oriented Surveillance Operators to join their Operations Center. This is a fully onsite, desk-based monitoring role responsible for observing live video surveillance feeds, identifying suspicious or unsafe activity, and responding appropriately through audio intervention and incident escalation.Operators monitor multiple properties nationwide using proprietary surveillance technology and coordinate with law enforcement, emergency responders, and property representatives as needed.Key ResponsibilitiesMonitor multiple live video surveillance feeds simultaneously.Identify unauthorized, suspicious, or unsafe activity in real time.Issue live audio warnings when appropriate.Contact law enforcement, first responders, or property contacts for active incidents.Create accurate and detailed incident reports.Navigate multiple monitors, software applications, and browser tabs concurrently.Maintain vigilance and focus throughout the shift.Escalate technical concerns to IT support when necessary.Adhere to attendance, punctuality, and performance expectations.Required QualificationsAbility to read, write, and communicate clearly in English.Strong verbal communication skills and confidence speaking with law enforcement and property managers.Proficient computer skills with the ability to navigate multiple applications and monitors simultaneously.Minimum typing speed of 40 WPM.Strong attention to detail and situational awareness.Ability to remain seated and focused for extended periods.Ability to work in a high-volume, fast-paced environment.Reliable attendance and punctuality.Must be available to work weekends.Must be able to successfully complete mandatory training requirements.Preferred QualificationsCandidates with experience in the following areas are highly preferred:Call center operationsDispatching or emergency communicationsSurveillance monitoringLoss preventionFast-paced operations environmentsVideo gaming or other multi-screen environments requiring quick reactions and multitaskingWork EnvironmentFast-paced Operations CenterMulti-monitor workstation environmentHeavy computer usage throughout the shiftClimate-controlled office settingStructured schedules with limited flexibilityCommunication platforms include Microsoft applications and Google Workspace toolsOccasional overtime may occurMandatory Training RequirementAll new hires, regardless of assigned shift, are required to complete mandatory training on the Swing Shift schedule.Training ScheduleSaturday - Wednesday6:00 PM - 11:00 PMDuration: Two weeksNotes:OnsiteSchedule:Day Shift8 hour shifts 5 days per week.Thursday-Monday7 am to 3:30 pm30-minute unpaid lunchWeekend availability is required.
At VIVA, employee well-being is paramount. Our comprehensive benefits package ensures your health, financial security, and quality of life are always prioritized.
VIVA provides employees access to a comprehensive group health insurance plan (Medical, Dental, Vision, Basic Life, Term Life, and Accidental Death) through our flexible PPO plan-allowing you the freedom to choose healthcare providers.
Plan securely for your future with automatic payroll deductions into a tax-advantaged 401(k) retirement plan, including employer-matching contributions for eligible employees.
Earn performance-based bonuses and generous referral incentives of up to $500 when recommending talented candidates who become part of the VIVA family.
Enjoy timely and convenient payroll with biweekly direct deposit to your chosen financial institution. Biweekly Direct Deposit
Access exclusive employee discounts and savings on electronics, travel, groceries, apparel, and more through our dedicated VIVA Perks Program.