Description:Ensures that excellent customer service is given to visitors and customers interested in learning about client the company and the equipment it produces resulting in the best possible the client experience. Duties:Coordinates and plans all factory tours. Prepares tour guide work schedules ensuring appropriate number of tour guides are available for scheduled tours. Compiles data necessary to prepare files or create standard and special reports using defined formats. Performs office administrative duties including correspondence invoicing filing bill payment and reporting. Acts as the Company representative during factory tours and events. Trains tour guides on tour routes and appropriate information to provide guests.This position may require driving.Specific Position RequirementsTalent will demonstrate a professional etiquette, be a genuine people person, with high energy and excited to perform their job duties on a daily basis. This individual will be organized with attention to detail. This talent will need to be flexible with changes and takes initiative; while demonstrating they can work without supervision in a trustworthy and proactive manner.Responsible for planning and coordinating factory tours and visitor experiences, ensuring exceptional customer service, safety compliance, and smooth logistics. Acts as the primary contact for visitors and oversees tour operations and related administrative tasks.Key ResponsibilitiesSchedule and confirm tours.Welcome visitors, provide orientation, and ensure PPE and safety compliance.Deliver high-quality experiences, including special tours and events.Address inquiries and resolve issues promptly.Maintain visitor databases, prepare waivers, and compile reports.Train and support tour guides; implement process improvements.QualificationsAssociate degree in Hospitality, Business, or related field (preferred).1–3 years in customer service, event planning, or visitor services.Strong organizational, communication, and problem-solving skills.Proficiency in Microsoft Office Suite. Power BI (Nice to have)Notes:1st shift and 40 hours per week.7 am to 3:30 pm or 7:30 am to 4 pm, each with 30 minute lunchVIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:Ensures that excellent customer service is given to visitors and customers interested in learning about client the company and the equipment it produces resulting in the best possible the client experience.
Duties:
Coordinates and plans all factory tours. Prepares tour guide work schedules ensuring appropriate number of tour guides are available for scheduled tours. Compiles data necessary to prepare files or create standard and special reports using defined formats. Performs office administrative duties including correspondence invoicing filing bill payment and reporting. Acts as the Company representative during factory tours and events. Trains tour guides on tour routes and appropriate information to provide guests.This position may require driving.Specific Position RequirementsTalent will demonstrate a professional etiquette, be a genuine people person, with high energy and excited to perform their job duties on a daily basis. This individual will be organized with attention to detail. This talent will need to be flexible with changes and takes initiative; while demonstrating they can work without supervision in a trustworthy and proactive manner.Responsible for planning and coordinating factory tours and visitor experiences, ensuring exceptional customer service, safety compliance, and smooth logistics. Acts as the primary contact for visitors and oversees tour operations and related administrative tasks.Key ResponsibilitiesSchedule and confirm tours.Welcome visitors, provide orientation, and ensure PPE and safety compliance.Deliver high-quality experiences, including special tours and events.Address inquiries and resolve issues promptly.Maintain visitor databases, prepare waivers, and compile reports.Train and support tour guides; implement process improvements.QualificationsAssociate degree in Hospitality, Business, or related field (preferred).1–3 years in customer service, event planning, or visitor services.Strong organizational, communication, and problem-solving skills.Proficiency in Microsoft Office Suite. Power BI (Nice to have)Notes:1st shift and 40 hours per week.7 am to 3:30 pm or 7:30 am to 4 pm, each with 30 minute lunch
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