Job Summary
The defining priority of this position is the implementation, audit, and strict enforcement of the Web Content Accessibility Guidelines (WCAG 2.1/2.2, Level AA standards) across all client web properties.

Given that a significant percentage of the target audience includes aging veterans, individuals with service-related disabilities, visually or hearing-impaired users, and assistive-technology dependents, the Web Content Manager ensures that no digital barrier prevents a veteran from accessing client support.

Major Responsibilities & Job Duties
Accessibility Compliance & WCAG Governance (Primary Focus): Serve as the agency’s subject matter expert on federal Section 508 and WCAG 2.1/2.2 compliance. Conduct systematic, routine accessibility audits using both automated scanning tools (e.g., Acquia) and manual keyboard navigation/ screen-reader testing. Document Remediation & Media Optimization: Audit, remediate, and catalog all public-facing digital media. Convert legacy, non-compliant PDFs into semantic, accessible HTML or fully tagged, screen-reader-friendly PDFs. Ensure all multimedia components feature synchronized captions, descriptions, and text transcripts.

Veteran-Centric Content Strategy:
Write, edit, and optimize plainlanguage web copy that breaks down complex state/federal veteran benefits, application pipelines, and legislative updates into clear, actionable instructions. Eliminate dense bureaucratic jargon in favor of userfriendly layouts. Cross-Divisional Digital Coordination: Partner closely with internal program
leads across client divisions— including Veteran Benefits Counselors (VBCs), State Veterans’ Homes, Veterans' Memorial Cemeteries, and the Military Family Relief Fund (MFRF)— to update and streamline their respective digital footprints. Platform Administration & Brand Integrity: Administer the daily operations of the agency's Content Management System (CMS), enforcing consistent site taxonomy, intuitive navigation paths, responsive mobile design, and adherence to the client  Digital Style Guide.

Training & Agency Advocacy: Conduct continuous accessibility training sessions for internal content contributors across various client offices. Author documentation and checklists to prevent accessibility errors (such as missing alt-text, poor color contrast, or broken link strings) at the point of creation.

Knowledge, Skills, and Abilities (KSAs) Knowledge of:

Core concepts, success criteria, and testing methodologies underlying WCAG 2.1 and 2.2 (Levels A and AA). Assistive technologies used by disabled populations, including screen readers (JAWS, NVDA, VoiceOver), refreshable braille displays, and speech recognition software.

Federal regulations governing digital properties, specifically Title II of the Americans with Disabilities Act (ADA) and Section 508 of the Rehabilitation Act. Modern content management systems (CMS), semantic HTML5, CSS layout principles, and responsive web design rules.Plain-language principles, cognitive accessibility standards, and intuitive UI/ UX navigation patterns.

Skills in:
Executing technical remediation on non-accessible digital assets (PDFs, data tables, web forms, and visual graphics). Utilizing accessibility testing tools and platforms to isolate, diagnose, and resolve code and contrast violations. High-level copyediting and content generation, with the specific ability to simplify bureaucratic data for public consumption. Web asset optimization, including managing proper heading hierarchies, descriptive link structures, and mandatory image alternative (alt) text.

Ability to:
View digital interfaces through the lens of an assistive-technology user to proactively flag navigation and usability bottlenecks.
Bridge communication gaps by explaining technical web accessibility rules to non-technical program managers and division heads.
Maintain an empathetic, mission-driven approach to serving the diverse needs of client’s veter


Required Skills
Need Drupal Experience
Familiar with Americans with Disabilities Act (ADA) and Section 508 of the Rehabilitation Act.

Preferred Skills
Bachelor's degree on Web Development or something similar


Notes:
Hybrid