Business Analyst

Business Analyst

Job Description

PURPOSE:
This scope of work is for a Business Analyst for the management and implementation of new and existing functionalities required to support the Rehabilitation Information Management System (RIMS) and all affiliated intranet and internet services and applications for the client. Contractor will provide these services to the client.

QUALIFICATIONS AND EXPERIENCE:
Contractor staff assigned to this agreement must possess the following minimum qualifications and experience:

PROJECT MANAGEMENT EXPERIENCE:
10 years of experience in managing successful, large-scale IT projects that included software analysis, design and programming.
10 years of experience in delivering projects on the agreed schedule, to the correct technical specification (i.e., defined to meet user requirements) within the approved budget and other specified criteria.
10 years of experience with Change Management.
10 years of experience with Risk Management.
10 years of experience in developing detailed project documentation and presentations.
10 years of experience in meeting facilitation and documentation.
5 years of experience using Microsoft Project to track and maintain projects.

BUSINESS ANALYST EXPERIENCE:
10 years of experience in User Acceptance Testing methodologies and documentation.
5 years of experience with data design/modeling and SQL relational database concepts.
5 years of experience as a software developer or a comparable skill that translates into communicating effectively with the software development team.
5 years of experience with case management principals and software development.

QUALITY ASSURANCE RELATED EXPERIENCE:
5 years of experience writing test cases / scripts.
5 years of experience in the collection and analysis of data and software process evaluation and improvements.
5 years of experience with determining and documenting user requirements.

MISCELLANEOUS EXPERIENCE:
2 years of experience with government or health industry software.
2 years of experience with case management software.
2 years of experience supporting and utilizing TEAMS, Skype, and/or webinar tools.

CONTRACTOR RESPONSIBILITIES:

SERVICE TASKS: Contractor will perform the following tasks in the time and manner specified:

GENERAL PROJECT MANAGEMENT COMPONENTS:
Create a project management portfolio (including but not limited to project plans, risk assessments, and governance documents) as directed by the client.
As directed by the client, each week manage a project schedule using approved client software. As directed by the client, assign support tickets to the project team in the ticket system.
As directed by the client, each day provide team direction on the assigned tasks.

DESIGN:
Develop requirements, processes, and determine data needed to create tasks gathered
during Joint Application Requirements (JAR) and/or Joint Application Development (JAD) sessions as directed by the client. As directed by the client, create a support ticket in the ticket system for each task following the client Software Application Design Standards document.
Meet with the project team and other client staff to manage tasks and deliverables weekly or as directed by the client. Document findings in the appropriate support tickets.
Perform research to determine recommended plan for correcting issues or implementing proposed user modifications as directed in the assigned support ticket. Document findings in the support ticket.

DEVELOPMENT:
Oversee and assist the team with writing code, stored procedures, SQL queries, or any other work necessary to perform system functions, following the client Software Application Coding Standards document, as defined in user requirements as directed by the specific support ticket request.
Oversee and assist the team with writing user help documentation, following the client Software Application Coding Standards document, as directed by the specific support ticket request. Document findings in the support ticket.

INTEGRATION AND TESTING:
Review test plans for acceptance testing to meet user-defined requirements, following the client Software Application Testing Procedures document, as directed by the specific support ticket request.
Oversee and assist the team with testing on system changes by executing test scenarios, following the client Software Application Testing Procedures document, as directed in the assigned support ticket. Record the test results, defects, and resolution of defects in the support ticket.
Coordinate user acceptance testing (UAT) with the business program staff, following the client Software Application Testing Procedures document, as directed in the assigned support ticket or prior to a promotion of code to the Production environment. Document findings in the support ticket.

INSTALLATION AND DEPLOYMENT:
Oversee the promotion of code modifications and coordinate the logistics of the client's change management process, following the client Software Promotion Procedures document, as determined by the client.

MAINTENANCE:
Provide technical support for users experiencing technical difficulties by troubleshooting issues, performing research, making recommendations, and implementing the necessary fixes as directed by the specific support ticket request.
Perform regular maintenance tasks and complete duties as directed by the client.

REPORTING:
Provide analytical research and complete tasks as directed by the client.
Correspond (verbally and in written formats) with project teams and internal stakeholders regarding project activities, deliverables, and status weekly or as directed by the client.

TRAVEL:
Travel to perform tasks as directed by the client. All travel must be authorized prior to travel taking place following client policy.

DATA SECURITY AND CONFIDENTIALITY TASK:
The Contractor, its employees, subcontractors, and agents must comply at all times with all client data security procedures and policies in the performance of this scope of work as specified in the Data Security and Confidentiality document attached to the purchase order.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.