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Business Analyst

100% Remote (Within US) 12.0 Months
Full-Time $17-$22/hr





Accepted: .doc, .docx, .pdf, - max 20MB
Posted: Jun 11, 2026
Ref: SRMABA11

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Position Overview


Analyze, define and document requirements. Assist with the business case development analyze current state in terms of people, process and product. Elicit requirements and critical success factors for improved future state. Analyze, translate and simplify requirements. Develop conceptual or graphic prototypes and mockups. Design or review of test cases, process change requests, and manage project scope, acceptance, installation and deployment. In some cases, design scenario based test plan to validate the solution to determine if it has fulfilled the requirements and is usable. Serve as subject matter expert supporting the development or training and communications. Required skills include advanced business and technical writing skills, process modelling, cost benefit analysis, understanding of systems engineering and change management concepts. Bachelors degree or equivalent work experience required. MBA and CBAP a plus. Strong proficiency in MS Office, including process flow diagramming.

The Business Analyst supports the design, implementation, and ongoing management of service offerings in the Identity and Access Management (IAM) space, helping ensure they remain secure, reliable, and aligned with the client and regulatory policies. They collaborate with business stakeholders, users, vendors, and technical teams to understand business priorities and user needs, translate them into clear functional specifications, and iteratively deliver maintainable solutions. This role contributes to product roadmaps, testing, documentation, and training, and provides hands-on product support to help resolve incidents and requests within defined SLAs. The Business Analyst also identifies opportunities for process and system improvements, and stays current on industry trends, product roadmaps, and future functionality.

This role is part of the centralized client IAM team and will report to the IAM Associate Director who is the service owner for the Identity Data service.

This particular Business Analyst role will backfill the current permanent Business Analyst while they lead a one-year project. The assignment is expected to be approximately 12 months, with the possibility of extension based on business needs and performance.

Key responsibilities:
Support product management and the product development lifecycle, including requirements elicitation and analysis, writing Jira work items (stories, bugs, etc), coordinating development and testing with engineers and quality assurance, and coordinating user acceptance testing of completed work, as relevant.
Participate in the change management process by drafting and submitting change requests including describing the business justification and impact assessment and working with the change advisory board to facilitate change request approval.
Coordinate the release process by scheduling releases, ensuring engineers complete the release playbook, running go-no go meetings, updating change requests with release outcomes, etc.
Prepare slide decks to update stakeholder groups on IAM initiatives.
Support the migration, consolidation, and rearchitecture of internal IAM documentation involving Google Drive, Microsoft Sharepoint, Confluence, etc.
Complete access audits for IAM applications.
Other general business analysis work across all IAM areas.

Required qualifications:
Minimum of two years’ post-secondary education or relevant work experience

Additional qualifications:
Proven ability to establish and cultivate relationships with colleagues and stakeholders at all levels
Strong communication skills, including the ability to engage with technical and non-technical stakeholders to understand their business and operations requirements
Excellent critical thinking skills and a flexible approach to problem solving
Highly adaptable to a changing environment and priorities
Strong organizational skills and attention to detail
Basic SQL query and reporting knowledge

Notes:
Remote


VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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Competitive Benefits

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Health & Future Fully Covered

At VIVA, employee well-being is paramount. Our comprehensive benefits package ensures your health, financial security, and quality of life are always prioritized.

Health Insurance

VIVA provides employees access to a comprehensive group health insurance plan (Medical, Dental, Vision, Basic Life, Term Life, and Accidental Death) through our flexible PPO plan-allowing you the freedom to choose healthcare providers.

401(k) Retirement Planning

Plan securely for your future with automatic payroll deductions into a tax-advantaged 401(k) retirement plan, including employer-matching contributions for eligible employees.

Performance Bonuses & Referrals

Earn performance-based bonuses and generous referral incentives of up to $500 when recommending talented candidates who become part of the VIVA family.

Biweekly Direct Deposit

Enjoy timely and convenient payroll with biweekly direct deposit to your chosen financial institution. Biweekly Direct Deposit

VIVA Perks Program

Access exclusive employee discounts and savings on electronics, travel, groceries, apparel, and more through our dedicated VIVA Perks Program.

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Business Analyst

Reference Number: SRMABA11
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