Job Description

Handle inbound emails that are generally customer service inquiries and financial transactions. We handle dealerships world-wide so attention to detail is key. Role also included reporting functions and limited project work.

Typical task breakdown:
Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.

Interaction with team:
- Daily communication with Team Leads and other reps

Team Structure
- 14-person team, all reporting to work director

Work environment:
- All office

Education & Experience Required:
- Years of experience: 5-7 years of customer service experience
- Degree requirement: Bachelor’s degree required.
- Do you accept internships as job experience: No
- Are there past or additional job titles or roles that would provide comparable background to this role: Account Administrator, customer service rep, account manager, account executive

Top 3 Skills
- Attention to detail
- Effective communication (both oral and written)
- Problem Solving

Additional Technical Skills
(Required) Microsoft Office suite

(Desired) PowerBI & Salesforce

Soft Skills
(Required)
- Organization
- Conflict resolution
- Listening
- Ability to work independently and manage one’s time.
- Relationship Management

(Desired)
- Property & Casualty insurance license preferred


Notes:
Daily Schedule (including any anticipated weekly/monthly OT)
7-4 or 8-5