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Customer Service Representative

Phoenix, AZ

2.0 Months

Full-Time $17-$22/hr

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Posted: Jun 24, 2026

Ref: RKAZPA246

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Position Overview

The Customer Service Representative II will assist the client by entering customer concerns into Salesforce, a cloud-based software. The concerns are received via phone voice messages, email, and an online web form. The role requires excellent communication and interpersonal skills, patience, and the ability to multitask.

Major Responsibilities:
Enter customer concerns into Salesforce, received through email, voice messages, and the online web form.
Use critical thinking skills to direct concerns to the appropriate client programs.
Research information to address both client and non-client related issues.
Listen and transcribe voice mail messages from clients.
Perform other duties as assigned related to the position.

Required skills and qualifications
Proven experience as a Customer Service Representative or in a similar role.
Excellent communication, interpersonal, and problem-solving skills.
Proficiency in Google Suite and other relevant computer applications.
De-escalation skills.
Patience, a positive attitude, and the ability to manage time effectively and multitask.
High school diploma or equivalent is typically required.

Knowledge
English Language; Customer Service; Clerical; Administration and Management.

Skill
Monitoring; Active Listening; Speaking; Critical Thinking; Reading Comprehension; Social Perceptiveness. Judgment and Decision Making; Time Management; Problem Solving

Ability
Deductive and Inductive Reasoning; Speech Clarity; Written and Oral Comprehension; Written and Oral Expression; Problem Sensitivity.

Required Skills
Experience as a CSR
Google suite and other relevant computer applications

Preferred Skills
Salesforce

Notes:
Hybrid
Position will be in person for the first 2 weeks for training
Business operating office hours are Monday-Friday, 8:00 am to 5 pm.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Trusted by 100+ Fortune 500 Companies

Competitive Benefits

Your well-being Matters

Health & Future Fully Covered

At VIVA, employee well-being is paramount. Our comprehensive benefits package ensures your health, financial security, and quality of life are always prioritized.

Health Insurance

VIVA provides employees access to a comprehensive group health insurance plan (Medical, Dental, Vision, Basic Life, Term Life, and Accidental Death) through our flexible PPO plan-allowing you the freedom to choose healthcare providers.

401(k) Retirement Planning

Plan securely for your future with automatic payroll deductions into a tax-advantaged 401(k) retirement plan, including employer-matching contributions for eligible employees.

Performance Bonuses & Referrals

Earn performance-based bonuses and generous referral incentives of up to $500 when recommending talented candidates who become part of the VIVA family.

Biweekly Direct Deposit

Enjoy timely and convenient payroll with biweekly direct deposit to your chosen financial institution. Biweekly Direct Deposit

VIVA Perks Program

Access exclusive employee discounts and savings on electronics, travel, groceries, apparel, and more through our dedicated VIVA Perks Program.

Join VIVA and Grow

VIVA is faster, easier and you still have complete control

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