Provide customer support to faculty, staff, students or visitors who are seeking services, assistance, information or problem resolution from a client dept or program. Provide customer service in person, over the phone, by email, or on the web. May work in a wide variety of campus settings, or at special events that are on or off campus. Handle routine as well as complex and specialized requests from client community members, alumni, applicants, or visitors. Skilled at troubleshooting and problem resolution. Maintain accuracy and security of confidential information. Must have positive belief that the customer comes first, strong communication skills and experience working with the public. Must be able to generate positive and professional interactions even in challenging situations, and remain calm, poised and resilient. Strong willingness to learn about the services, programs or operations of the client department where assigned. Technical aptitude to learn new software applications as needed. Previous experience in a university setting is helpful, as is ability to navigate on client campus

Job Specific Responsibilities
Responsibilities include but are not limited to:

Works with the Employer Engagement Team to process and maintain internships and job opportunities in appropriate databases.
Provides event support from coordination, such as confirming details with employers, updating calendars, recruiting database, and web platform, through day-of event coverage.
Provides reception support for 10-15 campus interview days, greeting and checking in employers and students at the interview facility located at the client location.
Strong customer service experience necessary. Act as liaison and point of contact between interview facility and main office/supervisor(s). Communicate questions/issues to supervisor(s).
Maintain interview facility space during interviews including neat waiting areas, re-stocking snack baskets and coffee supplies, and restocking office supplies. Receive and unpack any supply deliveries.
Additional employer engagement duties include email inquiry communications, employer calls, website updates, report compilation, payment processing and other projects as assigned. Must be able to manage complex and confidential information and systems. Should be familiar and comfortable working with databases.
Outstanding communication skills (written & oral) and attention to detail required. Must possess excellent organizational skills and ability to multi-task with flexibility to pivot between projects and teams as needed.
Maintains up to date knowledge on full breadth of client programs, services, and resources. Delivers quality customer service by providing accurate information and personalized assistance in a high-volume environment in person, via e-mail, and over the phone. Follows, communicates and carries out office policies.
Performs event and administrative support and other duties as assigned.

Basic Qualifications
Three years of administrative experience required. Education beyond high school may count towards experience. Working knowledge of MS Office applications, specifically MS Word and Excel.

Desired Qualifications
BA/BS preferred. Must enjoy providing a high level of customer service in person and over the phone, willingness to "go the extra mile." Flexible team player with positive attitude and excellent problem-solving skills. Outstanding communications skills and diplomacy; ability to anticipate needs and prioritize/manage multiple complex confidential tasks simultaneously in a demanding environment; strong attention to detail required. Flexibility and professional manner essential; ability to work with a variety of people; must work well both independently and as part of a team. Must be able to function at a high level in a public, shared, workspace. Excellent computer and web navigation skills required.
Strong knowledge of MS Office applications, specifically MS Word and Excel. Client experience preferred.


Notes:
The person in this role is required to work in-person (5 days a week), full-time.
Must have flexibility and availability to work both 9 am-5 pm and 10 am-6 pm schedules based on office needs.