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Field Service Technician

Denver, CO

3.0 Months

Full-Time $17-$22/hr

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Posted: Jul 30, 2026

Ref: SMCOSI30

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Position Overview

Position Summary
Delivers technical support to field employees, assisting with resolving issues related to point-of-sale (POS) systems, pharmacy systems, photo kiosks, and inventory management systems.
Performs regular maintenance tasks, such as software updates, hardware upgrades, and equipment replacements, to ensure the smooth functioning of various systems within the store, under minimal supervision.
Integrates new technology equipment into stores, including setting up new POS terminals, configuring software, and ensuring proper connectivity.
Conducts most complex troubleshooting when technical issues arise, including diagnosing the problems and implementing appropriate solutions.
Assists in the management of maintaining accurate records of all service calls, equipment installations, and maintenance tasks performed.
Collaborates with other members of the technology team, including help desk personnel, network engineers, and software developers.
Provides exceptional customer service while installing, diagnosing, and solving retail equipment failures.
Ensures IT parts, supplies, and equipment are ready by inventorying stock and placing orders.
Support after hours, weekends and Holiday down store issues as needed.

Experience
2-5 years work experience in IT role (Retail IT equip and printer support/repair a plus)
Working knowledge of problem solving and decision-making skills
Proficient in MS office, Outlook, Excel, etc.

Education
High School Diploma
Certified Information Technology Professional (CITP) preferred (nice to have)

Notes:
Typical hours are M-F; 8AM-5PM
Temp to cover open position, possible temp to perm based on performance.
40 hours a week plus OT when approved

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Trusted by 100+ Fortune 500 Companies

Competitive Benefits

Your well-being Matters

Health & Future Fully Covered

At VIVA, employee well-being is paramount. Our comprehensive benefits package ensures your health, financial security, and quality of life are always prioritized.

Health Insurance

VIVA provides employees access to a comprehensive group health insurance plan (Medical, Dental, Vision, Basic Life, Term Life, and Accidental Death) through our flexible PPO plan-allowing you the freedom to choose healthcare providers.

401(k) Retirement Planning

Plan securely for your future with automatic payroll deductions into a tax-advantaged 401(k) retirement plan, including employer-matching contributions for eligible employees.

Performance Bonuses & Referrals

Earn performance-based bonuses and generous referral incentives of up to $500 when recommending talented candidates who become part of the VIVA family.

Biweekly Direct Deposit

Enjoy timely and convenient payroll with biweekly direct deposit to your chosen financial institution. Biweekly Direct Deposit

VIVA Perks Program

Access exclusive employee discounts and savings on electronics, travel, groceries, apparel, and more through our dedicated VIVA Perks Program.

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