Position SummaryThis position takes in-coming calls from members, providers, etc providing professional phone assistance to all callers through the criteria based prior authorization process. Maintains complete, timely and accurate documentation of all approvals and denials, and transfers all clinical questions and judgment calls to the pharmacist.DutiesSelects, picks, packages and labels medications and ancillary supplies per prescription, under the direct supervision of a pharmacist in accordance with the client specialty guidelines and pharmacy laws.Accurate counting of medications utilizing a manual process as well as any automated counting devices.Exercise proper hands sanitization and hazardous medication handling practices.Performs functions &/or responsibilities of an Operations Assistant (packer-20% of the week)) as needed.Responsible for preparing and/or restocking the filling station with medications and/or supplies as needed.Responsible for cleaning all pill counting devices/equipment and general working areas. center experience; preferably in healthcare, social services, or a similar service position.ExperienceMinimum (1) year experience required in a customer service position with high volume call center experience; preferably in healthcare, social services, or a similar service position.EducationVerifiable High School diploma or GED is required.Candidates need to have an active and unrestricted CA Pharmacy Tech license.Physical Demands:Must be able to stand for duration of shift (8-10 hours). Must be aidates need to have an active and unrestricted CA Pharmacy Tech license.ble to repeatedly lift 5-10 lbs. for duration of shift. Must be able to occasionally lift up to 30-50 lbs (REQUIRED). during a shift. Reaching and grasping objects at various levels is required. While performing the essential functions of this job, the employee is required to utilize a keyboard and operate departmental machinery.Work Environment:Employee regularly works near and around moving machinery (conveyor belts). The noise level in the work environment is usually moderate. The employee may be required to wear protective clothing or equipment.Must be able to stand, walk and lift for several hours at a time.This position could be physically demanding.Notes:Monday - Thursday - 12:00 PM - 9:00 PM, Friday 10:30-7:30 PM
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