Position SummaryThis position takes in-coming calls/faxes from members, providers, etc providing professional phone assistance to all callers through the criteria based prior authorization process. Maintains complete, timely and accurate documentation of all approvals and denials, and transfers all clinical questions and judgment calls to the pharmacist.DutiesAt least 1 year experience as a pharmacy technician coordinating activities in an administrative support function.National pharmacy technician certification. Eligible for state registration, certification or licensure per state regulations.Advanced computer skills including word processing and spreadsheet utilization.Excellent customer service skills (written and verbal) a must.ExperienceMinimum (1) year experience required in a customer service position with high volume call center experience; preferably in healthcare, social services, or a similar service position.Top RequirementsActive National Pharmacy Technician Certification1+ Year Pharmacy Technician Experience1+ Year Healthcare Call Center ExperiencePrior Authorization ExperiencePBM, Health Plan, Specialty Pharmacy, or Managed Care Experience PreferredStrong Computer Skills (Assessment Required)Excellent Customer Service SkillsPrevious Work From Home ExperiencePrivate WorkspaceHardwired Internet Connection RequiredEducationVerifiable High School diploma or GED is required.Notes:Work Hours: Mon-Fri 8a-8p and Training: 8a-4:30pFully remote (never coming onsite)
At VIVA, employee well-being is paramount. Our comprehensive benefits package ensures your health, financial security, and quality of life are always prioritized.
VIVA provides employees access to a comprehensive group health insurance plan (Medical, Dental, Vision, Basic Life, Term Life, and Accidental Death) through our flexible PPO plan-allowing you the freedom to choose healthcare providers.
Plan securely for your future with automatic payroll deductions into a tax-advantaged 401(k) retirement plan, including employer-matching contributions for eligible employees.
Earn performance-based bonuses and generous referral incentives of up to $500 when recommending talented candidates who become part of the VIVA family.
Enjoy timely and convenient payroll with biweekly direct deposit to your chosen financial institution. Biweekly Direct Deposit
Access exclusive employee discounts and savings on electronics, travel, groceries, apparel, and more through our dedicated VIVA Perks Program.