Senior Business Analyst

Senior Business Analyst

Job Description

The client seeks a Senior Business Analyst to support a proof-of- concept demonstration using natural language processing and other machine learning methods to improve the intake process. This work is critical to demonstrate the potential of the latest technology to improve the lives of children at risk.

The Senior Business Analyst (SBA) will play a key role in realizing strategic initiatives for the client by optimizing workflows, partnering with customers at all levels of the organization, and collaborating with technical resources to develop tools and methods that improve the intake process. The SBA must possess excellent communication skills, a proven record of delivering meaningful results, and the ability to work in an Agile environment. Furthermore, the SBA should be familiar with the data systems commonly used by Child Protective Services.

Key Responsibilities

Ensure the Objectives of the Project are Satisfied
The SBA will ensure the client’s objectives of protecting children and reducing the use of client resources are maintained throughout the proof-of-concept.
The SBA will add to the project objectives based on requests from the client.

Lead Exploratory Interviews, Discovery Sessions, and Workshops
Organize exploratory interviews, discovery sessions, and workshops with client representatives to understand and document current workflows and shortcomings.
Identify key stakeholders and document their specific views on the current intake process.
Work with technical team members to capture the technical implications of the shortcomings.

Contribute to the Development of a New Intake Process
Participate in discussions related to the development of the new intake process to ensure the objectives of the client are being met.
Provide workflow insight; Reconcile the current workflow with the proposed revised workflow. Identify issues and benefits from the user’s perspective.
Contribute to the development of key metrics associated with measuring the prototype’s efficacy.
Document as appropriate for the purposes of transparency to the client.
Provide written and verbal communications to clarify technical points as appropriate.

Engage Client at All Levels
Partner with key stakeholders at all levels within the client to ensure their understanding, participation, and support of the project.
Gain support by understanding what is working and what could be improved in the current intake process.

Ensure Transparency and Communications
Provide short status reports on a bi-weekly basis and a monthly summary report.

Coordinate Conference Room Demonstrations
Organize the conference room demo for key stakeholders.
Provide the framework for the demonstration to ensure the objectives of the client are satisfied.
Work with the technical staff to ensure the major functionality of the application is presented and understood by the key stakeholders.
Document feedback from the demonstration.

Roadmap
Contribute to the development of a roadmap that illustrates how the developed technology could be integrated into the client’s ecosystem of technologies and processes.

Final Report
Draft a final report of the project documenting all significant aspects.
Provide a review copy of the report to the client. Capture comments from client officials.
Update the final report based on comments from client officials. Resubmit the final report.

Lead the Agile Development Process
Provide scrum leadership
Create documentation as agreed on with client representatives.

Required Skills/Experience
Bachelor’s or Master’s degree in business administration, finance, or a related field.
Minimum ten (10) years of experience in a business analyst role for either state, local, or corporate clients.
Proven expertise delivering CCWIS solutions, including but not limited to, intake processes, call center operations processes, and case actioning.
Working experience on design, configuration, and delivery of at least (2) COTS CCWIS systems, including systems by RedMane Technology.
An understanding of how to advance a strategy and devise tactics to achieve incremental goals.
Knowledge of developmental projects related to algorithm design, implementation, and testing is a plus.
Skilled at conducting workshops, interviews, and discovery sessions.
Can map workflows, analyze business outcomes, and devise improvements that minimize labor and cost, while improving outcomes using technological tools envisioned in the POC.
Successful collaboration with technical team members.
A successful history of using Agile methods to manage complex developments.
Strong written and verbal communication skills.
A history of quantifying the value of business outcomes based on measured data.
Experience identifying key stakeholders, at all levels, and winning their support.
Prior success in understanding high-level requirements and converting requirements into day-to-day action.
Skill in managing budgets, scope, project risk, and delivering results.
Can create clear documentation.

Notes:
100% remote
8:00 AM - 5:00 PM
Mon - Fri

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.