Technical Writer

Technical Writer

Job Description

Remote

Description:

Technical Writer III

Overview
The Technical Writer III will support older product documentation, primarily updating existing IFUs. This role requires a strong writer who can independently manage documentation workflows and collaborate with engineering and product teams.

Key Responsibilities
Update and maintain Instructions for Use (IFUs)
Gather information from engineers and product managers
Produce drafts, revisions, and manage review cycles
Coordinate documentation processes (reviews, deadlines, postings)

Required Skills
Strong writing and editing ability
Experience with Content Management Systems (CMS)
Ability to work independently and manage deadlines

Nice to Have
DITA experience
Medical device documentation experience
Familiarity with FrameMaker or legacy CMS systems

Tools Used
DITA based CMS (primary)
Legacy CMS (occasionally)
Microsoft Word, Outlook, Teams

The Global Product Labeling team is responsible for creating, maintaining, and localizing user assistance for the client Medical Systems hardware and software products. We take care of instructions for use, reference, safety, and administration guides, application help systems, and other user-facing documentation.

Client Medical Systems offers a respectful, friendly, open, and international working environment, regular training and education, flexible work time management, competitive salaries, and excellent fringe benefits.

In this position within a global, multicultural team with presence in North America, Europe, and India, you will develop and maintain user assistance in close collaboration with colleagues, product management, and scientific partners worldwide.

Creates, develops, plans, writes, and edits instructional, operational, maintenance, or test procedures for print, multimedia, or web-based publications.
Creates user assistance plans.
Conducts interviews with various users and technical staff to gather data for documentation.
Researches and translates technical information into manuals and/or web-based documents for nontechnical and technical users.
Produces screenshots, illustrations, and multimedia content for user assistance.
Recommends formats responsive to technical and customer requirements.
Produces products that conform to corporate documentation and quality assurance standards.
Coordinates work and deliverables with project management and authoring team.

Job Requirements:
Bachelor’s degree (or equivalent experience) and 6 years of related experience, or Master’s degree with 4 years of related experience.
Excellent written and verbal communication skills.
Excellent problem-solving skills; careful attention to detail and quality.
Good communication and teamwork skills, with experience working within local and remote global teams.
Experience in authoring quality documentation in U.S. English for an international audience.
Knowledge of authoring, globalization, and localization best practices.
Knowledge of DITA and content management systems; familiarity with multimedia and technical documentation formats.
Solid experience working with authoring tools such as XML editors, FrameMaker, and Adobe Acrobat.
Experience using business tools, such as Microsoft Word, Excel, and PowerPoint.
Experience working with image editing tools, such as Adobe Photoshop and Illustrator
Experience developing multimedia content a plus.
Experience or great interest working in the medical domain
Experience working in regulatory environments a plus.

Experience: 5–6+ years
Focus: Updating existing medical device IFU documentation


Notes:
Travel: approximately 10%. More travel might be needed if working remotely.
Fully remote. Central or Eastern Time Zone preferred
8AM-5PM

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status