General Function Major Duties and Responsibilities• Daily processing of cash receipts and postings to customer accounts, including charging payments made by credit card, other adjustments to customer accounts for credits/debits and account write-offs• Identify daily unapplied amounts, post to customer accounts, call on back-up and provide A.R• Maintenance of records for auditing purposes (filing remittances, bank statements, approved write offs )• Maintenance of records for auditing purposes (filing remittances, bank statements, approved write offs )• Receiving and recording of US trade, export and intercompany payments received from lockbox, EFTs, wire transfers, credit cards• Support center management and the A/R Manager with respect to any relevant issues relating to cash receipts, applications, collections, bankruptcies• Encodes checks and balances checks received to cash receipts and encoding machine totals• Collections Specialist and Deductions Specialist interaction• Includes daily importation and balancing of sales batchesBasic Qualifications:• Strong analytical and problem solving skills• Advanced knowledge of Microsoft Word and Excel • Ability to work in both team and individual environments• Strong customer service and communication skills, both oral and written• Understand and adheres to a high level of confidentiality and integrity• Ability to quickly grasp and retain information and concepts• Ability to multitask and prioritize handling of issues• Experience in customer service or insurance related role/processesPreferred Qualifications: • Self-starter, sense of urgency, works well under pressure• Knowledge of vision and /or insurance benefits• Understands third party benefits and administration• Ability to promote integrity and a strong work ethic• Knowledgeable in continuous improvement methods• Knowledge and experience in SAPNote:M-F 8 am to 5pmHybrid Tuesday every week in office and 3rd Thursday of month in officeVIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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